Terms and Conditions

Liability Waiver
You agree to take on full responsibility for any damages, injuries and for physical and/or personal property, which you or a family member might incur whilst participating classes and/or events organised by MUD Ceramics.

Photos and Videos 

You agree to give MUD Ceramics unrestricted publishing rights for any photographs or videos taken during MUD Ceramics workshops and events or on MUD Ceramics premises (For use on MUD Ceramics social media and in marketing materials).
 

Cancellation/Refund Policy
No refund for cancellations within 24 hours of standard workshops, MUD Club, Wheel and MUD Social Sessions.

Cancellations up to 24 hours of workshop date will incur a $25 administration charge + any fees incurred by third party providers.
 

Third Party Workshops

For workshops hosted by a third party, cancellations outside 14 days of workshop date will incur 50% of workshop price. There is no refund for cancellations made within 14 days.
 

MUD Ceramics reserves the right to cancel a course if insufficient enrolments are received. If a course has to be cancelled or changed in any way, we will contact you by SMS or email.

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Wheel classes require a minimum of 2 people to proceed.

 

Advanced Bookings and Deposits

In order to confirm dates bookings made in advance require a non refundable 50% deposit. 
If your date changes we will work with you to find the next best date.

If your numbers change within 14 days the original amount will still apply.

 

No refund for cancellations within 24 hours of your workshop date

Cancellations up to 24 hours of workshop date will incur a $25 administration charge + any fees incurred by third party providers.

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Refund Policy
We do not provide refunds for the service when customers have:
• changed their mind

• are unable to attend a workshop due to a change in their plans
• insisted on having it provided in a particular way, against the provider’s advice
• failed to clearly explain their needs to the provider
• a problem with the service was outside the control of the provider

We do provide a refund when:
• the course was unfit for the purpose it was requested for - for example, we provided you with cookie dough, not clay.

• the service was provided with an unacceptable level of care and skill
• the workshop was cancelled and we were unable to provide you with an alternative date
 

Cancellations will not warrant an immediate refund but will be assessed case by case. We are here to support you in whatever ways we can.

 

Amendment Policy

Amendments to bookings will incur a $25 admin fee if changes are made outside 48 hours of scheduled course.
Amendments made within 24 hours will incur a $50 fee.

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Refunds and Exchanges for ceramic pieces bought.​

We do not provide refunds for items bought but depending on the item we may be able to offer an exchange, depending on the piece purchased.
To apply for an exchange you will need to do this within 7 days of purchase of item.

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As items are handcrafted by our local potters we pay a commission for each piece we sell. 
 

GIFT Vouchers cannot be refunded however we will happily transfer your GIFT Voucher to another person.

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MUD Ceramics Membership Terms and Conditions

The MUD Ceramics Membership is valid for 12 months from date of purchase. Our membership entitles you to 10 x 2 hour sessions - you choose the dates and times that work best for you. You can change your date as long as you give us 24 hours notice - and the new date you request has availability.
If you change your date within 24 hours of your scheduled course a $50 admin fee applies.
Your membership also includes different clays for you to try, firing - both in the kiln and our pit and glazing. The Mud Ceramics Membership is non refundable and non transferrable.

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The MUD Pass is non refundable and non-transferable and must be used with in 3 months of start date.
The Mud pass is only available to people who have completed at least one Mud Maker membership.
 

Clay cost is $25 per 10kg bag  - earthenware. Other clay can be purchased. Price on application.
The Mud Pass includes glazing and firing of pieces - within a reasonable amount.

This is independent studio access — The Mud Pass cannot be used to attend Mud Social sessions or other guided classes.

 

What's included per drop-in: 

• Pure ceramic bliss in our studio

• Use of our automatic wheels

• Use of our large hand building & glazing tables

• Access to our wide selection of studio glazes

• Use of our tools

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Underglazes, bags of clay, and other materials can be purchased upon request

 

Respect the space:
Leave the studio as you found it — clean and tidy.
All tools must be washed and put away.
Wheels must be stripped down and cleaned after use.
Floors must be swept before leaving.

 

Experience Level: Intermediate to professional glazing and ceramic skills are required. Don't worry if you're a beginner we offer a range of teacher-led classes and workshops to get you started. To find out more click here

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MUD Ceramics 5 Week Wheel Course
This is a 5-week course held over consecutive weeks.
Your booking secures your place for the full course.

 

Missed Classes
As the course runs in sequence, missed sessions cannot be refunded or made up.
Each week builds on the last, so we encourage you to commit to the full run.

If you must miss a session you may move to another course time or day, provided there is space available.
This must be arranged with us in advance.

 

Cancellations & Refunds

• Cancellations made 14 days or more prior to the course start date are eligible for a refund or studio credit.

• Cancellations made within 14 days of the start date - 50% of the fee

• No refunds once the course has started.

• You’re welcome to transfer your place to someone else before the course begins.

 

Studio Cancellations
If we need to cancel a session, a make-up class or alternative date will be offered.

 

Clay, Firing & Collection

• Clay, glazing and firing are included.

• We’ll notify you when your pieces are ready.

• Work must be collected within 4 weeks of notification, unless arranged otherwise.

• Postage can be organised at an additional cost.

 

Breakages
Clay has a mind of its own.
While we take care, pieces can crack or break during drying or firing—this is part of the process and not something we can guarantee against.

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Privacy Policy
MUD Ceramics collects certain personal information from participants to facilitate effective and efficient service provision. We ensure the privacy of individuals in the following ways:
• We only collect information with the knowledge and consent of individuals.
• We only use personal information for the purposes for which it was collected.
• We do not re-sell, distribute, or share personal information to a third party without prior consent of      the individual.
• We ensure that personal information will not be disclosed to other institutions or authorities except      if required by law or other regulations.

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Attending Workshops

• No animals allowed on premises

• Please do not attend a class if you have a cold or symptoms of a cold

• Please do not bring your children when attending a workshop – unless they are over 15 and          paying or attending the MUD Club for Kids
   

Firing and Glazing

Sometimes your creation may break or crackle in the kiln. Glazes are fickle and the glaze may not be what you are expecting. Whilst all due care is taken with the pieces you create, we cannot take responsibility for the whims of the kiln gods. With each firing we pray to the kiln gods to be kind to us
 

For one off workshops we will glaze your pieces for you.
The price of the workshop includes firing and glazing for two (2) standard size pieces, in our standard glaze colours. If you wish to have additional pieces fired and glazed the cost is $15 per piece.
The process from when you make your piece to when you collect can take 8 weeks - weather dependant.​

 

All pieces will be kept for a maximum of 4 weeks once we notify you your piece is ready to collect.
Please let us know if you need to make arrangements to collect your piece outside of our normal opening hours. Or if you will be longer than 4 weeks to collect.

We can arrange postage at an additional cost.

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