Terms and Conditions
Anyone participating in any classes or coming to any events at MUD Ceramics or organised by MUD Ceramics must agree to these terms and conditions.
Liability Waiver
You agree to take on full responsibility for any damages, injuries and for physical and/or personal property, which you or a family member might incur whilst participating classes and/or events organised by MUD Ceramics.
Photos and Videos
You agree to give MUD Ceramics unrestricted publishing rights for any photographs or videos taken during MUD Ceramics workshops and events or on MUD Ceramics premises (For use of MUD Ceramics marketing materials).
Cancellation Policy
Cancellations will incur a $15 administration charge. Cancellations will not warrant an immediate refund but will be assessed case by case. We are here to support you in whatever ways we can.
MUD Ceramics reserves the right to cancel a course if insufficient enrolments are received. If a course has to be cancelled or changed in any way, we will contact you by SMS or email.
Refund Policy
We do not provide refunds for the service when customers have:
• changed their mind
• insisted on having it provided in a particular way, against the provider’s advice
• failed to clearly explain their needs to the provider
• a problem with the service was outside the control of the provider
• the service was provided with an unacceptable level of care and skill
We do provide a refund when:
• the course was unfit for the purpose it was requested for - for example, we provided you with cookie dough, not clay.
• the workshop was cancelled and we were unable to provide you with an alternative date
Privacy Policy
MUD Ceramics collects certain personal information from participants to facilitate effective and efficient service provision. We ensure the privacy of individuals in the following ways:
• We only collect information with the knowledge and consent of individuals.
• We only use personal information for the purposes for which it was collected.
• We do not re-sell, distribute, or share personal information to a third party without prior consent of the individual.
• We ensure that personal information will not be disclosed to other institutions or authorities except if required by law or other regulations.
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No animals allowed on premises
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Please do not bring your children when attending a workshop – unless they are over 15 and paying or attending the MUD Club for Kids
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MUD Ceramics Terms and Conditions
The MUD Ceramics Membership is valid for 12 months from date of purchase.Our membership entitles to 10 x 2 hour sessions - you choose the dates and times that work best for you.You can change your date as long as you give us 24 hours notice - and the new date you request has availability.Your membership also includes dierent clays for you to try, firing - both in the kiln and our pit and glazing.The Mud Ceramics Membership is non refundable and non transferrable.